FAQ - La Cuisine Des Hayeks

How Does Our Store Operate?

La Cuisine Des Hayeks is a local home-based micro bakery located in Escondido, CA. We specialize in artisan sourdough bread and baked goods. Our business operates primarily through our website, complemented by local interactions with customers, which we greatly appreciate. Due to our business structure and the perishable nature of our products, we only accept online pre-orders. Our online store opens every Saturday at 1:00 PM (PPT) and closes on Wednesday at 8:00 PM. During this time, customers can place their pre-orders, similar to ordering online, but with the pickup scheduled for Saturday. The exact time window and pickup location will be provided during the checkout before the order is submitted, and we do our best to maintain consistent times and locations each week. Customers are encouraged to sign up and create an account on our website to track their orders and access their purchase history. Please ensure you arrive on time at the pickup location to collect your products.

How Can I Place My Order?

Pre-orders open every Saturday at 1:00 PM (PPT) and close Wednesday at 08:00 PM. To place your order, simply visit our secure online store, and you will pick up your order locally in Escondido. The address, date, and time for pickup will be displayed at checkout before you confirm your order, and we do our best to keep the same pickup date and location each week.

Can You Place My Order for Me?

For your security, I cannot place orders on your behalf, even if you ask. I do not have access to your credit card information, and our store is designed so that only you can securely enter your payment details.

All payments are processed through WooCommerce/Stripe, a trusted payment provider used by millions of businesses, including many well-known brands. They ensure your information is secure, using the same level of protection as banks. I do not see or store your card details; everything is handled directly and securely through them.

Do You Have a Brick-and-Mortar Store?

We do not have a physical store at this time; we currently operate from home. We conduct business via our website and participate in local events.

Do You Deliver or Ship?

Currently, due to our business structure, delivery is not an option. However, feel free to reach out to us via email at info@lacuisinedeshayeks.com and we will do our best to accommodate any specific requests.

How Do I Contact You?

There are multiple ways to reach us. The best way is via our email address at info@lacuisinedeshayeks.com or via text message only to our phone number at (760) 297-6728. As we are busy bakers, please only send text messages to guarantee a response; we may not be able to answer phone calls while baking.

How Can I Cancel My Order?

To cancel your order, please email us at orders@lacuisinedeshayeks.com including your full name and order number. Due to the nature of our products, orders can only be canceled if they have not been processed; if we have already started making the products, we may not be able to cancel your order. Order status can be tracked online once you create an account.

What Is Your Refund Policy?

Due to the perishable nature of our products, all sales are final. However, if you encounter any issues, please contact us directly at orders@lacuisinedeshayeks.com and we will do our best to help you.

Can I Make Adjustments to My Pre-Order?

No, once a pre-order is made, you will not be able to make adjustments to the order. However, you can always reach out to us via email at orders@lacuisinedeshayeks.com and we will do our best to accommodate your needs specially if the order has not been processed yet.

What If I Need to Change My Pickup Day or Don’t Show Up?

We encourage our customers to arrive on the scheduled pickup day and within the specified time window. However, we understand that unexpected circumstances can occur, and we will do our best to accommodate you. Due to space limitations, we cannot hold products for an extended period. If we do not hear from you at orders@lacuisineseshayeks.com on the pickup day, the products will be donated. Therefore, it is very important that you reach out to us on the same day to inform us of your situation.

What If My Order Is Not Picked Up?

Please note that there are no refunds on pre-orders. If your order is not picked up, please contact us at orders@lacuisinedeshayeks.com to hold your order. We can only hold your order for a few hours due to limited space. We appreciate your understanding as we try to accommodate any changes not caused by us, but please note that there is no guarantee.

I Want to Order but Can’t Make It During Your Pickup Windows.

Currently, we only accept orders through our online store. Please contact us, and we will do our best to work out a solution.

Do You Bake Everything Yourself?

Yes, my husband and myself bake everything ourselves. This is a small family business, and we treat our customers with the same care and attention as we do for ourselves. We take great pride in every order, but occasional hiccups may occur. Thank you for your grace, understanding and support.

Do You Take Custom Orders?

If you are interested in placing a custom order, please reach out to us at orders@lacuisinedeshayeks.com We would love to hear from you and work something out. For bread, we typically request a minimum of 15 loaves, and for cookies, a minimum of 3 dozen.

Are Your Products Suitable for Individuals with Allergies?

We include allergen disclaimers on our product pages and on the labels. Please review the details and product descriptions for each item before ordering. However, if you have more questions, feel free to reach out to us at info@lacuisinedeshayeks.com .

Do You Offer Gluten-Free Sourdough?

Not at this time.

Do You Sell Sourdough Starter?

Currently, we do not offer sourdough starter. However, if you plan to start making your own sourdough bread, we encourage this! Please contact us, and we will do our best to assist you.

How Long is the Bread Good For?

Our sourdough bread is best enjoyed fresh, within a few days of baking. Since it contains no preservatives, it typically won’t last much longer. To extend its life, you can freeze the bread. Slice the loaf and freeze individual slices, then toast them when you’re ready to enjoy. For whole loaves, lightly moisten the loaf and reheat it in the oven.

Bread Storage Instructions:

For 1-2 Days: Store the loaf on the counter, cut side down. If it becomes a little dry, quickly spray it with water or run it briefly under the faucet, then toast it.

For 3-4 Days: Store it in a sealed plastic bag or container and refrigerate. Follow the same reheating instructions as above.

For Longer Storage: Freeze the bread as soon as possible in a sealed plastic bag to maintain freshness.

Restoring Frozen Bread:

If you prefer a soft crust, thaw the loaf on the counter overnight, and it will be ready for breakfast.

For a hot, crispy, oven-fresh taste:

1. Thaw the loaf overnight (at least 3 hours).

2. Preheat the oven to 375°F.

3. Quickly pass your frozen loaf under running water—it sounds unusual, but this quick splash will help keep your loaf moist.

4. Place the loaf directly on the center oven rack and bake for 20 minutes.

5. Enjoy it hot from the oven!

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